The guiding principles of the „Kur- & GästeService“ (spa administration)

We don’t want to rank among the biggest, but among the best!

We are a company that provides services.

Our ultimate commandment is to help the guests with words and deeds and to ensure they have a comfortable stay. We accomplish this goal through the friendliness and competence of every single colleague. All service divisions are geared to assure the satisfaction of the guests.

We are a team, which is customer-oriented and works together.
The aim of all colleagues is to fulfil the desires of the guests at the best possible rate. New guests should become regular guests.

Measures:

• The satisfaction of our guests is the aim of our daily work
• The guest will benefit from good and fast communication between colleagues (constant exchange of information and news)
• Competent and quick problem solving in case of complaints or suggestions of all kinds
• Organize a pleasant and diversified stay for the guests
• Self-improvement and further training to improve quality in service and customer care